Privacy Policy
How Gygnus collects, uses, and protects your data — including location tracking for job matching and secure payment processing through Stripe.
Last Updated: February 20, 2026
1. Introduction
Gygnus ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
This policy complies with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and applicable U.S. privacy laws.
2. Information We Collect
📍 Geolocation DataPermission Required
With your explicit permission, we collect precise location data via your browser to connect you with service providers in your immediate area. Your exact address is never shared publicly — only a 1-mile service radius is visible to providers until you accept a quote.
💳 Payment InformationStripe-Secured
We do not store your full credit card details. All financial data is handled securely by our payment processor, Stripe.
- ✓We store only: last 4 digits, card type, and transaction history
- ✓All payment data is encrypted and PCI-DSS compliant
- ✓Stripe's privacy policy applies: stripe.com/privacy
🪪 Verification DataNo Gov ID Required
We collect a selfie photo and verified email address for the sole purpose of identity verification. We do not store or require government-issued identification documents.
- ✓Selfie data is used only to prevent fraudulent or bot accounts
- ✓Selfie photos are stored securely with encryption and are never shared with other users
- ✓Your selfie helps keep the community bot-free and real
- ⭐Optional Persona ID Verification (providers only): Providers may voluntarily submit identity documents through our third-party partner, Persona. Gygnus does not receive or store these documents — they are held exclusively by Persona under their own privacy policy. Completing Persona verification unlocks the Trusted Provider badge and 7-day escrow payouts.
Account & Profile Information
- ✦Account: Full name, email, phone number (optional), password (encrypted)
- ✦Profile: Bio, skills, experience, certifications, photos
- ✦Verification: Selfie photo and verified email only — no government documents collected
- ✦Usage: Pages visited, search queries, job posts viewed, error logs
- ✦Communications: In-app messages, reviews, support inquiries
3. How We Use Your Information
🎯 Service Facilitation
- →Match customers with nearby providers
- →Manage bookings and job coordination
- →Help providers find your job site via location data
- →Enable in-platform communication
💰 Payments & Escrow
- →Process payments securely via Stripe
- →Hold funds in escrow for 30 days
- →Release payments after dispute window closes
- →Maintain transaction records for 7 years
🤖 AI Features
- →AI chatbot for customer support (Gemini/OpenAI)
- →Job post grammar and phrasing improvements
- →Fraud detection and pattern analysis
- →Provider matching suggestions
🛡 Safety & Compliance
- →Identity verification and fraud prevention
- →Dispute resolution and evidence review
- →Legal compliance and court orders
- →Platform security monitoring
4. How We Share Your Information
With Other Users
- ✦Public profile: name, photo, ratings, and reviews
- ✦Approximate location (1-mile radius) visible to providers; exact address shared only after hire
- ✦Job-specific details shared between the customer and accepted provider
With Trusted Service Partners
- ✦Stripe — Payment processing and escrow management
- ✦Persona — Optional provider identity verification (Persona's own privacy policy governs their data; Gygnus receives only a pass/fail verification result)
- ✦Google Gemini / OpenAI — AI features (anonymized prompts only)
- ✦AWS — Encrypted cloud storage and hosting
- ✦Resend — Transactional email delivery
⚖️ Legal Requirements
We may disclose information in response to valid court orders, subpoenas, or to comply with government investigations. We will notify you where legally permitted.
5. Data Retention
Active Accounts
Data retained for as long as your account is active.
Transaction Records
Retained for 7 years to comply with federal tax and legal requirements.
Deleted Accounts
Most personal data deleted within 30 days of account closure.
Backup Systems
Encrypted backups may persist for up to 90 days after deletion.
6. Your Privacy Rights
📋 Access
Request a complete copy of your personal data at any time.
✏️ Correct
Update or correct any inaccurate information in your account.
🗑 Delete
Request deletion of your account and associated personal data.
📦 Export
Download your data in a machine-readable format.
🚫 Object
Opt out of certain types of data processing (e.g., marketing).
📵 Opt-Out
Opt out of promotional emails at any time using the unsubscribe link.
How to Exercise Your Rights
Email us at privacy@gygnus.com or go to Settings → Privacy → Data Requests. We respond within 30 days (GDPR) or 45 days (CCPA).
7. Cookies & Tracking
🔧 Essential
Required for login, session management, and security. Cannot be disabled.
📈 Analytics
Track usage patterns to improve the platform (Google Analytics).
⚙️ Preference
Remember your settings, language, and display preferences.
📢 Marketing
Personalize relevant ads. You can opt out at any time.
8. Data Security
No system is 100% secure. We use industry-standard practices to protect your information, but cannot guarantee absolute security.
9. Children's Privacy
Gygnus is not intended for users under 18 years old. We do not knowingly collect data from minors. If we discover a child's account, it will be deleted immediately and the parent or guardian notified.
10. Changes & Contact
We may update this Privacy Policy periodically. We will notify you of significant changes via email or an in-app notification. Continued use of Gygnus after changes constitutes acceptance of the updated policy.
Email: hello@gygnus.com
Contact Form: gygnus.com/contact
We are an online-only platform. All inquiries are handled digitally — we respond within 1–2 business days.
Your privacy matters to us.
If you have concerns about how your data is handled, please reach out. We're here to help.