How Gygnus Works
A secure, efficient marketplace connecting you with verified professionals. Simple, transparent, and built for trust.
For Customers
Post a Request
Describe what you need done. Be specific about timing and requirements.
Compare Quotes
Receive bids from verified pros. Check their profiles, reviews, and prices.
Hire & Pay Securely
Book your pro and pay on Gygnus. Funds move into escrow protection for the completion and dispute window — see below.
How payments & protections work
Escrow means your payment is held safely on the platform until the job reaches completion and a set hold period passes — so you are not paying "into the void," and providers know when payout is guaranteed if there is no dispute.
- 1
Book & pay through Gygnus
You hire the provider and pay the agreed price on the platform. Gygnus charges customers nothing — no hidden fees.
- 2
Payment is secured (escrow)
Your payment is processed and held safely in escrow while the work is done. Escrow helps protect both sides until the job is finished.
- 3
Mark the job complete
When the work is done, the customer confirms completion. Funds then sit in a post-completion escrow hold so both parties have a clear window to raise concerns.
- 4
Escrow hold period
Standard hold is 30 days after completion. Trusted providers (optional Persona verification or 50+ completed jobs with 4.5+ average rating) may qualify for a 7-day release instead.
- 5
Payout to the provider
If no dispute is filed before the hold ends, funds are released automatically to the provider. During the hold, either party can start a dispute in the app.
For customers
- ✓$0 fees to Gygnus — posting, quotes, messaging, and paying the provider are free from our side.
- ✓Pay the agreed job price through the app. Funds stay in escrow through completion and the hold period unless a dispute changes the outcome.
For providers
- ✓When a job is completed and paid, 6% is retained by Gygnus as the platform fee; estimated credit-card processing is deducted separately from your payout (including on tips).
- ✓After the customer marks complete, escrow runs for 30 days by default (or 7 days if you qualify as a Trusted provider). If no dispute is filed, payout releases automatically.
This page is a short summary. If anything here conflicts with our Terms of Service, the Terms control. Full legal detail: Fees · Escrow & payment terms · Dispute resolution.
If something goes wrong
Disputes are handled inside Gygnus during the escrow hold window. Keep job-related communication in the app so there is a clear record — see our Community Guidelines.
- 1.Either party may file a dispute through the platform during the escrow period.
- 2.Both sides may be asked for evidence (photos, messages, documentation).
- 3.Gygnus Administration reviews the case and makes a binding decision, typically within 5–7 business days.
- 4.Outcomes may include a full refund to the customer, partial refund, full payment to the provider, or a split — as described in the Terms.
For Professionals
Grow your business on your terms. We handle the payments, marketing, and administration so you can focus on your craft.
- Free to sign up and apply — 6% Gygnus platform fee when a job is paid, plus estimated card processing from your payout.
- Payouts after completion: escrow hold is 30 days by default, or 7 days for Trusted providers — see escrow terms.
- Build your reputation with verified reviews.
Fees & payout timing
Trusted providers may qualify for a faster payout: 7-day escrow release instead of the standard 30 days, if you complete optional Persona verification or reach 50+ completed jobs with a 4.5+ average rating — as set out in the Terms.
Escrow & Trusted payout details