The NJ Division of Consumer Affairs receives thousands of contractor complaint filings every year. The #1 complaint: paid upfront, then the contractor disappeared or delivered poor work. Gygnus is designed to prevent that pattern: your money stays protected until you are satisfied with the outcome.
How Gygnus Protects Your Money (Escrow in Plain English)
When you book on Gygnus and pay, we do not hand your full payment straight to the provider to spend before the job is done. Funds are held securely while work is in progress. The provider is paid after you confirm completion (or per the platform rules if a dispute is resolved). That is how Gygnus protects you — payment follows proof and your approval, not a handshake and a Venmo.
How Gygnus Payment Protection Works, Step by Step
- 1You post a job and receive quotes from verified providers
- 2You accept a quote and pay through Gygnus — your payment is held securely
- 3The provider does the work and can document it on the platform
- 4You review the completed work and confirm (or raise a dispute if something is wrong)
- 5After confirmation, payout flows to the provider per Gygnus fee rules (see our Terms and Help Center)
- 6If something is wrong, you can file a dispute before funds are released on agreed terms
What If I'm Not Satisfied?
If the work isn't done to the agreed standard, you can open a dispute through Gygnus. Our team reviews both sides before payment is released under dispute rules. Gygnus protects you from being stuck with a bad job and no leverage — because the payment was not already gone as untraceable cash.
What Does Gygnus Cost? (Customers vs Providers)
Gygnus is free for customers to post jobs and use the platform — you pay the price you agreed with the provider for the work, not an extra "customer fee" from us. Providers pay a stated platform fee on completed job payments; card processing is accounted for separately in our published economics. That is simpler than many lead sites that charge per introduction whether you hire or not.
- •Customers: $0 to use Gygnus for posting and hiring
- •You pay exactly what you agreed in the quote for the job (no padded platform markup on your bill)
- •Providers: see Help Center and Terms for current platform and processing details
💡 Gygnus protects homeowners first by tying release to your confirmation — not by promising "zero fees" everywhere; we are upfront about how we stay sustainable.
Cash Upfront vs Gygnus: Why Protection Matters
❌ Cash upfront: You hand over $400. The contractor does a poor job or disappears. You are out $400 with little recourse. ✅ Gygnus: Your $400 is held securely. Work is done to agreement. You confirm. Funds release per platform rules. Gygnus protected you from paying and losing leverage on day one.
Post your job on Gygnus — customers pay nothing to use the platform, and your payment is protected until you are ready to confirm the work.
